How to we prove we are actively listening?

• A. Speak over the customer to show you are listening
• B. Ask questions. Show you are listening. Summarize the information.
• C. Turn away to take notes
• D. Nothing

Answer: (B)

Active listening is shown through responses that confirm you’re truly hearing and understanding the other person. By asking clarifying questions, you demonstrate you’re engaged and want to uncover details you might miss. Summarizing what the speaker has said reinforces that you’re tracking the conversation and gives them a chance to correct any misinterpretations. Together, asking questions and summarizing (and showing you’re listening through your responses) is the clearest way to prove you’re actively listening. Interrupting the speaker, turning away to take notes, or doing nothing signals a lack of engagement, whereas the combination of questions and a concise recap keeps the conversation accurate and moving forward.