If a customer receives good service, what is a likely outcome?

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Multiple Choice

If a customer receives good service, what is a likely outcome?

Explanation:
When customers receive good service, their satisfaction tends to influence their future behavior in two powerful ways: they’re more likely to return for future purchases, and they’re more likely to share their positive experience with others. This combination—coming back and telling others about the positive experience—reflects both loyalty and advocacy, which is the most probable outcome after a positive service interaction. The other options focus on only part of that effect or don’t align with a positive experience (for example, demanding discounts).

When customers receive good service, their satisfaction tends to influence their future behavior in two powerful ways: they’re more likely to return for future purchases, and they’re more likely to share their positive experience with others. This combination—coming back and telling others about the positive experience—reflects both loyalty and advocacy, which is the most probable outcome after a positive service interaction. The other options focus on only part of that effect or don’t align with a positive experience (for example, demanding discounts).

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