Which of the following actions is explicitly part of Be Courteous rules?

• A. Answer the phone while meeting with the customer.
• B. Greet with a smile, use the customer's name, give your name, do not answer the phone during a meeting, do not eat or drink, listen and respond to the customer's needs.
• C. Interrupt the customer to check messages.
• D. Avoid eye contact.

Answer: (B)

Be Courteous revolves around showing respect and attention in every customer interaction. The best choice describes a concrete set of behaviors that clearly embody courteous service: greet with a smile, use the customer's name, introduce yourself by giving your name, avoid interrupting the meeting by answering the phone during it, refrain from eating or drinking, and listen and respond to the customer's needs. These actions collectively create a welcoming, professional, and customer-centered experience.

Other behaviors mentioned—like answering the phone during a meeting, interrupting to check messages, or avoiding eye contact—undermine courteous service by signaling distraction or disinterest, which is why they don’t fit Be Courteous.