Which of the following actions aligns with Be Courteous under Principle Five?

• A. Greet customers with a smile, use the customer's name, and give your name, but answer the phone during a meeting.
• B. Do not greet customers; answer the phone first; eat or drink with the customer; ignore their needs.
• C. Greet customers with a smile. Use the customer's name and give yours as well. Do not answer the phone while talking to the customer. Do not eat or drink when meeting with the customer. Listen and respond to the customer's needs.
• D. Listen to the customer but speak loudly and ignore their questions.

Answer: (C)

Be Courteous means treating customers with respect through attentive, professional interactions. The best choice shows this by starting with a warm greeting, using the customer’s name and sharing your own name so they know who is assisting them, and then focusing on the customer’s needs. It also demonstrates courtesy by not interrupting with phone calls during the meeting, avoiding eating or drinking in front of the customer, and actively listening and responding to what the customer says. This combination reflects respect, attention, and clear communication, which are essential to courteous service.

The other options violate courtesy in various ways: interrupting the meeting with a phone call, not greeting or addressing the customer’s needs, eating or drinking during the meeting, or speaking loudly and ignoring questions.