Which of the following is NOT listed as a hot word to avoid?

• A. Ask clarifying questions
• B. IDC
• C. W/E
• D. That’s Policy

Answer: (A)

Asking clarifying questions is a constructive communication approach and is not something to avoid. It shows you’re actively listening and want to understand the user’s needs before giving guidance, which leads to more accurate and helpful responses.

The other phrases are considered hot words to avoid because they convey disengagement or a rigid stance. IDC means “I don’t care,” which can come across as dismissive. W/E stands for “whatever,” signaling indifference to the user’s situation. Saying “That’s Policy” can shut down the conversation instead of offering support or alternatives.

So the best choice is asking clarifying questions, since it fosters understanding and helpfulness, while the others undermine engagement and support.